Refund Policy
Despite my best efforts, a product may arrive damaged or broken. In such cases, I have implemented the following policy to ensure a hassle-free resolution:
1. Reporting Damaged or Broken Items:
If your purchase arrives in a damaged or broken condition, please follow these steps within 7 days of receiving the item:
2. Contact Us:
- Send an email to audreysartstudios@gmail.com with the subject line "Product Damage Refund Request."
- In the email, include your order number, full name, and contact information.
3. Provide Proof of Damage:
- Attach two (2) clear, high-resolution JPG photos of the damaged or broken product to the email. The photos should clearly show the extent of the damage.
4. Wait for Confirmation:
- Once I receive your email with the required information and photos, our customer support team will review your request.
5. Refund and Replacement:
- If your claim is approved, I will issue a full refund for the purchase price of the damaged or broken item, including any shipping fees you paid.
6. Additional Information:
- Please retain the original packaging and any damaged or broken items until your claim is resolved, as we may require further information.
- I aim to process refund requests promptly, but please allow up to 14 business days for processing and resolution. I am a one woman show and things may take a little more time than I would like.
Important Notes:
- I reserve the right to request additional information or documentation to assess your claim accurately.
- This policy applies only to products damaged during shipping or due to manufacturing defects. It does not cover damage caused by mishandling or misuse after delivery.
I really value your patronage and I dedicated to providing a seamless shopping experience. If you have any questions or concerns about this policy, please do not hesitate to contact me at audreysartstudios@gmail.com.
Sincerely,
Audrey Burm
Proprietor and Creator of
Audrey Burm
audreysartstudios@gmail.com
