A beautiful handmade mug finished in dreamy layers of blue, green, lavender and soft earthy glazes. Each mug is individually made, creating its own unique blend of colours, movement and character. Perfect for coffee, tea, or simply adding a little handmade beauty to your everyday.
Made with White Stoneware Clay
Holds 450ml
4 " Tall ( including Strawberry) x 6 " Wide (including handle)
Northern Mist Mug
Refund Policy
Despite my best efforts, a product may arrive damaged or broken. In such cases, I have implemented the following policy to ensure a hassle-free resolution:
1. Reporting Damaged or Broken Items:
If your purchase arrives in a damaged or broken condition, please follow these steps within 7 days of receiving the item:
2. Contact Us:
- Send an email to audreysartstudios@gmail.com with the subject line "Product Damage Refund Request."
- In the email, include your order number, full name, and contact information.
3. Provide Proof of Damage:
- Attach two (2) clear, high-resolution JPG photos of the damaged or broken product to the email. The photos should clearly show the extent of the damage.
4. Wait for Confirmation:
- Once I receive your email with the required information and photos, our customer support team will review your request.
5. Refund and Replacement:
- If your claim is approved, I will issue a full refund for the purchase price of the damaged or broken item, including any shipping fees you paid.
6. Additional Information:
- Please retain the original packaging and any damaged or broken items until your claim is resolved, as we may require further information.
- I aim to process refund requests promptly, but please allow up to 14 business days for processing and resolution. I am a one woman show and things may take a little more time than I would like.
Important Notes:
- I reserve the right to request additional information or documentation to assess your claim accurately.
- This policy applies only to products damaged during shipping or due to manufacturing defects. It does not cover damage caused by mishandling or misuse after delivery.
I really value your patronage and I dedicated to providing a seamless shopping experience. If you have any questions or concerns about this policy, please do not hesitate to contact me at audreysartstudios@gmail.com.
Sincerely,
Audrey Burm
Proprietor and Creator of
Audrey Burm
audreysartstudios@gmail.com
Shipping Policy
1. Shipping Methods and Times:
- I offer standard and expedited shipping options.
- Estimated delivery times are provided at checkout.
- Delivery times may vary based on location and product availability.
2. Order Processing:
- Orders are typically processed within 2-3 business days.
- You will receive a confirmation email with tracking information once your order ships.
3. Shipping Costs:
- Shipping costs are calculated at checkout based on your location and selected shipping method.
- I may offer free shipping promotions periodically.
4. Returns and Exchanges:
- Review our Return Policy for information on returns and exchanges.
- Please inspect your order upon delivery and report any issues within 7 days.
7. Shipping Delays:
- Occasionally, unforeseen circumstances may cause shipping delays.
- I will notify you of any significant delays and provide updates.
8. Contact Me:
- If you have any questions or need assistance, please reach out to me at audreysartstudios@gmail.com.