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Strawberry Mug #1
A cheerful handmade mug finished in rich strawberry-pink glazes, complete with a sweet sculpted strawberry on the handle. Each mug is individually made, giving it its own unique glaze variations and character. Perfect for coffee, tea, or adding a little berry sweetness to your day.
 
Made with White Stoneware Clay
Holds 300ml
4.5 " Tall ( including Strawberry) x 5.5" Wide (including handle)

Strawberry Mug #1

SKU: MugStraw1
$45.00Price
Excluding GST/HST |
Quantity

  • Refund Policy

    Despite my best efforts, a product may arrive damaged or broken. In such cases, I have implemented the following policy to ensure a hassle-free resolution:

    1. Reporting Damaged or Broken Items:

    If your purchase arrives in a damaged or broken condition, please follow these steps within 7 days of receiving the item:

    2. Contact Us:

    • Send an email to audreysartstudios@gmail.com with the subject line "Product Damage Refund Request."
    • In the email, include your order number, full name, and contact information.

    3. Provide Proof of Damage:

    • Attach two (2) clear, high-resolution JPG photos of the damaged or broken product to the email. The photos should clearly show the extent of the damage.

    4. Wait for Confirmation:

    • Once I receive your email with the required information and photos, our customer support team will review your request.

    5. Refund and Replacement:

    • If your claim is approved, I will issue a full refund for the purchase price of the damaged or broken item, including any shipping fees you paid.

    6. Additional Information:

    • Please retain the original packaging and any damaged or broken items until your claim is resolved, as we may require further information.
    • I aim to process refund requests promptly, but please allow up to 14 business days for processing and resolution. I am a one woman show and things may take a little more time than I would like.

    Important Notes:

    • I reserve the right to request additional information or documentation to assess your claim accurately.
    • This policy applies only to products damaged during shipping or due to manufacturing defects. It does not cover damage caused by mishandling or misuse after delivery.

    I really value your patronage and I dedicated to providing a seamless shopping experience. If you have any questions or concerns about this policy, please do not hesitate to contact me at audreysartstudios@gmail.com.

    Sincerely,

    Audrey Burm

    Proprietor and Creator of

    Audrey Burm

    audreysartstudios@gmail.com

  • Shipping Policy

    1. Shipping Methods and Times:

    • I offer standard and expedited shipping options.
    • Estimated delivery times are provided at checkout.
    • Delivery times may vary based on location and product availability.

    2. Order Processing:

    • Orders are typically processed within 2-3 business days.
    • You will receive a confirmation email with tracking information once your order ships.

    3. Shipping Costs:

    • Shipping costs are calculated at checkout based on your location and selected shipping method.
    • I may offer free shipping promotions periodically.

    4. Returns and Exchanges:

    • Review our Return Policy for information on returns and exchanges.
    • Please inspect your order upon delivery and report any issues within 7 days.

    7. Shipping Delays:

    • Occasionally, unforeseen circumstances may cause shipping delays.
    • I will notify you of any significant delays and provide updates.

    8. Contact Me:

    • If you have any questions or need assistance, please reach out to me at audreysartstudios@gmail.com.

     

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